When I was a kid growing up in Baltimore, we had a chain of electronics and appliances stores called Luskin's. Jack Luskin was the seemingly affable company spokesperson and made himself known as "The Cheapest Guy in Town."
Read MoreAs Seth Godin said recently, there are two ways to solve a problem and provide a service, either with or without drama.
If you’re setting and managing proper, realistic expectations, then why are you on a constant diet of crisis management?
Read MoreAbout a decade ago, I was interviewing for a job, and the CEO of the company asked me a question, "What drives you?"
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